One-Year Warranty
Every order includes a one-year warranty at no extra cost. This page is the canonical version of its terms: the numbers here are the same as on every product page.
What it covers
If a piece fails during normal use, following its printed instructions, within one year of the date tracking confirms delivery, we replace that piece at no cost.
For the Complete System, the warranty applies per piece: if the cushion fails, we replace the cushion; if the arch fails, we replace the arch. You keep the rest of your order.
What it does not cover
- Damage from misuse, or use outside the printed instructions (for example, exceeding the arch's published maximum load of 220 lb / 100 kg).
- Normal cosmetic wear of the fabric.
- Lost parts or accessories.
How to claim
Email support@steadella.com with your order number, which piece failed, and a short description. A photo or video helps but is not required. We reply within one business day with the next step.
How this relates to returns
The warranty is separate from the sixty-day return window. Returns are for changing your mind: sixty days from confirmed delivery, with the conditions in the refund policy. The warranty is for a piece that fails: one year, replacement of the piece.